Contact Us — We're Here to Help

Have a question about a product? Want to track your order? Or just need some help deciding what's right for you? We're here and we respond fast.

At Janvro, customer support isn't an afterthought — it's something we take seriously. Whether you have a concern before placing an order or after receiving it, just reach out and we'll sort it out.

How to Reach Us

You can contact us through the form below or reach us directly on WhatsApp for a faster response. We're active during business hours and typically reply within a few hours.

WhatsApp: 0300-3553538 Email: waqrshamsi@gmail.com Business Hours: Monday to Saturday, 10am – 8pm PKT

What Can We Help You With?

Here are some of the most common reasons people contact us — and our promise for each:

Order & Delivery Questions Not sure where your order is or when it will arrive? Send us your order details and we'll give you a clear update right away.

Damaged or Wrong Item Received This doesn't happen often, but when it does we fix it immediately — no lengthy back and forth. Just send us a photo and we'll arrange a replacement or refund.

Product Questions Before Buying Not sure if a product is right for your bathroom or your space? Ask us. We'd rather help you make the right decision than have you receive something that doesn't fit your needs.

Returns & Refunds We keep this simple. If something isn't right, we make it right. Just reach out within a reasonable time of receiving your order and we'll walk you through the process.

General Feedback or Suggestions We genuinely want to hear from our customers. If you have a suggestion for a product you'd like to see on Janvro, or feedback on your experience, please share it. It helps us grow and improve.

A Note From Us

We've been selling online since 2018 and the one thing we've always believed is that a good product means nothing if the after-sales experience is poor. When you buy from Janvro, you're not just buying a product — you're buying from a team that will actually be there if something goes wrong.

So don't hesitate to reach out. We don't ignore messages. We don't give copy-paste non-answers. We listen and we act.

We look forward to hearing from you.